In line with our goal to improve customer experience and enhance security, we are happy to bring two factor authentication to all our customers as an optional feature. Enabling and disabling the security measure on your account takes just one click. Even though it is a bit of a hassle, it is worth the time […]
In the last post we discussed features that we must look for in a live chat support tool. Based on these features we have picked some of the most popular options that may meet the requirements of your business. One of the most important considerations that went into preparing this list was whether or not general and […]
We discussed the importance of managing our customer satisfaction and expectations by offering quality support in the previous post. Since the term “best” doesn’t always fit universally given different organization structures, today we take a look at some of the essential features you should be looking for in live chat support tools. Ease of Use: […]
In this era of social media and awareness, customer satisfaction can make or break businesses. A good percentage of customer satisfaction depends on providing a product or service which meets the customer’s expectations. The other, more significant percentage depends highly on how good the before and after sales support is. While social media itself is […]
Servers run by small businesses that do not employ a full time admin are more often than not vulnerable to DDoS attacks. These servers rely mostly on the business owner’s know-how which is inadequate in most cases. Today, we take a look at the two modules that can help mitigate security risks from brute force […]
A recent Global DDoS Attack Report by Akamai shows that DDoS attacks have gone up by 22 percent and there’s a 241 percent increase in average peak bandwidth. Cyber crimes are getting sophisticated by the day. Some of the crimes aren’t intended to be a crime but then, most are attempts to damage a brands reputation, […]
In the last post we discussed how important it is for us to have a backup strategy for our dedicated servers. Today, we lay down the basis of what makes a good server backup software to help you find what would suit your needs. Since naming the best or 10 best software isn’t easy. It […]
When you’re hosting with a shared hosting provider or a VPS, in most cases your data is regularly backed up by the provider. That’s one of the primary reasons why most new owners of dedicated servers who upgrade, do not have a backup strategy for their dedicated servers. For various reasons business tend to create […]
Secure Sockets Layer popularly known as SSL is an internet protocol that allows encrypted and authenticated connections on the internet. It is mainly deployed to protect connections between a user’s browser and a server. Banking and payment related websites, eCommerce, user account login pages and other websites that must transmit and retrieve data securely are […]